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Norma C Zck

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Resolved: Charges that I didn't make

Whoeasy - Charges that I didn't make
Updated by user Mar 14, 2024

Company fixed the issue and I have been provided with apology. I disputed the charges to my credit card for two charges per month for almost five years.

I hadn't noticed the charges because I had automatic payment and it was only $15.86 and $19.95. After 7 phone calls over 2 months to my credit card company all charges were credited back to my account and after using up the credit balance quickly I cancelled the credit card so they couldn't add anymore charges or dispute.

Original review Feb 13, 2024
Charged my Discover card for 5 years for service I did not sign up for. Their supposed customer service phone numbers are bogus.
View full review
Loss:
$2100
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Don't even access their website

Anonymous

Whoeasy - Free Trial Review

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They are totally liars and one big scam. I have been charged a total of 60 something dollars for a free trial membership that ive canceled twice.

Then they will not let you speak with their billing dept. And tell you that toy pay one membership price of 15 a month for emailnchecks and another forn19.95 a month for phone checks. Wtf. And although i may have canceled it was for the 1st and not the 2nd.

That makes no sense on its own but if thats the case and i canceled just the 15 dollar one then why have i been billed 15 again thus month. All for 1 number that was in the phone book

Whoeasy Reply:
Dear user we are grateful for your feedback and thoughtful comments. WhoEasy helps consumers prevent fraud, stop scammers in their tracks, improve marketing efforts to reach the right customers at the right time, keep their kids safe from unidentified callers, and stay safe online whether its online dating, or online shopping. We are always striving to improve our service and are very thankful for your thoughts and feedback. It looks like you were able to resolve your request with our support team and I can confirm that your account has been canceled per your request. If you have any additional requests or would like to provide us additional information so that we could help with your inquiry please feel free to contact us anytime at customerservice@whoeasy.com.

Sincerely,
WhoEasy Customer Support
customerservice@whoeasy.com
View full review
Reason of review:
Problems with payment
Anonymous

Whoeasy - Review in Media category

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I had a bad experience with who easy i used it and cancelled the same night and they went into my account and took 15.86 out of my account anyway i keep trying to reach them no respond do not i repeat do not use them they just take your money.

Whoeasy Reply:
Dear user we are grateful for your feedback and thoughtful comments. WhoEasy helps consumers prevent fraud, stop scammers in their tracks, improve marketing efforts to reach the right customers at the right time, keep their kids safe from unidentified callers, and stay safe online whether its online dating, or online shopping. Our agents are available 24/7 to help you process any cancelation request you may have. If you have any additional requests or would like to provide us additional information so that we could help with your inquiry please feel free to contact us anytime at customerservice@whoeasy.com.

Sincerely,
WhoEasy Customer Support
customerservice@whoeasy.com
View full review
Reason of review:
Problems with payment
Anonymous

Whoeasy - Phone Number Lookup Free Trial Review

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You keep taking my money on a regular basis 27.88 for no service The service promised information about an nuisance number was never provided I want you to cancel and refund me my money Every 27 . 88 amount

Whoeasy Reply:
Dear user we are grateful for your feedback and thoughtful comments. WhoEasy helps consumers prevent fraud, stop scammers in their tracks, improve marketing efforts to reach the right customers at the right time, keep their kids safe from unidentified callers, and stay safe online whether its online dating, or online shopping. After reviewing your feedback and account information it looks like you were able to identify your account and resolve your request with our support team. If you have any additional requests or would like to provide us additional information so that we could help with your inquiry please feel free to contact us anytime at customerservice@whoeasy.com.

Sincerely,
WhoEasy Customer Support
customerservice@whoeasy.com
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Whoeasy - Review in Media category

I Sandra clay didn't give permission for anyone to take money off my card so please stop. Sending off for new card leave me alone I do t k ow who this is but I'm keeping everytime you try to still from me

Whoeasy Reply:
Thank you for taking the time to provide us with insights into your experience. WhoEasy helps our customers find out more information on scammers, fraudsters and unknown callers or emailers. We are always striving to improve our service and are very thankful for your thoughts and feedback. It looks like you were able to resolve your request with our support team and I can confirm that your account has been canceled per your request. If you have any additional requests or would like to provide us additional information so that we could help with your inquiry please feel free to contact us anytime at customerservice@whoeasy.com.

Sincerely,
WhoEasy Customer Support
customerservice@whoeasy.com
View full review
Reason of review:
Problems with payment
Anonymous

Whoeasy - Review in Media category

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I tried it one time,and wasnt satisfied,discontinued their service, and im still being charged,wth??

Whoeasy Reply:
We are always thankful for your feedback and appreciate your thoughts. WhoEasy is a tool used by people to find out additional information on phone numbers and email addresses. After reviewing your feedback and account information it looks like you were able to identify your account and resolve your request with our support team. If you have any additional requests or would like to provide us additional information so that we could help with your inquiry please feel free to contact us anytime at customerservice@whoeasy.com.

Sincerely,
WhoEasy Customer Support
customerservice@whoeasy.com
View full review
Reason of review:
Bad quality
Anonymous

Whoeasy - Phone Number Lookup Free Trial Review

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My initial trial using it and nice did not produce any info. Next thing I'm being charged $19.95.

I work for a law firm and this is deceptive and now it's about principle.

I will get this money returned I already contacted Amex and they said if I cannot resolve directly they will initiate a dispute. I'm going to file a complaint with the Bureau of Consumer Protection as well.

Whoeasy Reply:
We are always thankful for your feedback and appreciate your thoughts. WhoEasy helps consumers prevent fraud, stop scammers in their tracks, improve marketing efforts to reach the right customers at the right time, keep their kids safe from unidentified callers, and stay safe online whether its online dating, or online shopping. After reviewing your feedback and account information it looks like you were able to identify your account and resolve your request with our support team. If you have any additional requests or would like to provide us additional information so that we could help with your inquiry please feel free to contact us anytime at customerservice@whoeasy.com.

Sincerely,
WhoEasy Customer Support
customerservice@whoeasy.com
View full review
Reason of review:
Problems with payment
Anonymous

Whoeasy - Review in Media category

I dont like the fact i cancel my subscription and this company still charged my account

Whoeasy Reply:
Dear WhoEasy customer, if you would like to cancel your membership it's as simple as emailing our support team at customerservice@whoeasy.com. We look forward to hearing from you!

Sincerely,
WhoEasy Customer Support
customerservice@whoeasy.com
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Whoeasy - Review in Media category

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Scam!I never got the info With the initial $1,then I was billed monthly after I called to cancel.I got confirmation of cancellation in a email,and later noticed They had charged my card for two more months.I just called today to cancel yet again,we'll see if they continue to charge me monthly.They didn't even have the current info I requested on the site.Make sure to follow up if they claim to cancel.

Whoeasy Reply:
Dear WhoEasy customer, WhoEasy helps consumers prevent fraud, stop scammers in their tracks, improve marketing efforts to reach the right customers at the right time, keep their kids safe from unidentified callers, and stay safe online whether its online dating, or online shopping. We are looking forward to helping you with any question or request you have. If you would like to cancel your membership it's as simple as emailing our support team at customerservice@whoeasy.com. We look forward to hearing from you!

Sincerely,
WhoEasy Customer Support
customerservice@whoeasy.com
View full review
Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

what number did you call I can not find a number for them anywhere and they are taken money off of my card as well

Anonymous

Whoeasy - Free Trial Review

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I brought a one time deal uisng the cell phone tracer for $1.00 and today I discover this company who easy had tried to renove $15.00 from my account. This company id a scam people be aware do not use the service.

I have takren action again this company with my bank. *** to pay a scam

Whoeasy Reply:
Thank you for taking the time to provide us with insights into your experience. WhoEasy is a tool used by people to find out additional information on phone numbers and email addresses. Our agents are available 24/7 to help you process any cancelation request you may have. If you have any additional requests or would like to provide us additional information so that we could help with your inquiry please feel free to contact us anytime at customerservice@whoeasy.com.

Sincerely,
WhoEasy Customer Support
customerservice@whoeasy.com
View full review
Reason of review:
Pricing issue
Anonymous

Whoeasy - Review in Media category

I used who easy back in may and paid the dollar and received no info then I cancled service come to find put the have been charging me 15 dollars a month since and we are in January now. I am pissed and will be showing my *** if I get a call back

Whoeasy Reply:
Thank you for taking the time to provide us with insights into your experience. WhoEasy is a tool used by people to find out additional information on phone numbers and email addresses. Our agents are available 24/7 to help you process any cancelation request you may have. If you have any additional requests or would like to provide us additional information so that we could help with your inquiry please feel free to contact us anytime at customerservice@whoeasy.com.

Sincerely,
WhoEasy Customer Support
customerservice@whoeasy.com
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Whoeasy - Phone Number Lookup Review

They took 35 dollars in 3 days. Ripped off.

Thanks for stealing from my kids.

Worse than that their *** is even updated. BBB needs to hear about that.

Whoeasy Reply:
Dear WhoEasy customer, WhoEasy helps consumers prevent fraud, stop scammers in their tracks, improve marketing efforts to reach the right customers at the right time, keep their kids safe from unidentified callers, and stay safe online whether its online dating, or online shopping. We are looking forward to helping you with any question or request you have. If you would like to cancel your membership it's as simple as emailing our support team at customerservice@whoeasy.com. We look forward to hearing from you!

Sincerely,
WhoEasy Customer Support
customerservice@whoeasy.com
View full review
Reason of review:
Problems with payment
Anonymous

Whoeasy - Review in Media category

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Whoeasy - Review in Media category
Whoeasy - Review in Media category - Image 2

I was charged for over 16 dollars and I want a refund I never did not give permission to take money from my visa call me 870822**** my name is Tony Smith

Whoeasy Reply:
Dear user we are grateful for your feedback and thoughtful comments. WhoEasy helps our customers find out more information on scammers, fraudsters and unknown callers or emailers. After reviewing your feedback and account information it looks like you were able to identify your account and resolve your request with our support team. If you have any additional requests or would like to provide us additional information so that we could help with your inquiry please feel free to contact us anytime at customerservice@whoeasy.com.

Sincerely,
WhoEasy Customer Support
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Whoeasy - None Did Not Order Review

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Yes I never used whoeasy services or even heard of them yet they took 23.00 from my account and they claim that they did not find any information on me to cancel account or do a refund who easy is a fraud you would be a fool to use their srrvices

Whoeasy Reply:
Thank you for taking the time to provide us with insights into your experience. WhoEasy helps consumers prevent fraud, stop scammers in their tracks, improve marketing efforts to reach the right customers at the right time, keep their kids safe from unidentified callers, and stay safe online whether its online dating, or online shopping. Our agents are available 24/7 to help you process any cancelation request you may have. If you have any additional requests or would like to provide us additional information so that we could help with your inquiry please feel free to contact us anytime at customerservice@whoeasy.com.

Sincerely,
WhoEasy Customer Support
customerservice@whoeasy.com
View full review
Reason of review:
Problems with payment
Anonymous

Buy $0.50 service and you will be charged $20

They advertise the service at $0.50, but I have been charged $20 on my credit card. I received a email confirmation saying i will be charged $1 (not .50!) but they dont talk about a hidden abonnement in this email.

This company uses dishonest trading tactics. when I told them, they say the stop my abonment but they do not give me my money back because i supposely get an abonnement.

Non mais c'est ben *** cette histoire d'écrire au moins cent mots pour pouvoir envoyer cte criss de plainte c'est vraiment n'importe quoi bon me reste plus qu'une dizaine de mots et voilà plus qu'un seul! cent mots cent mots

Whoeasy Reply:
Dear WhoEasy customer, WhoEasy helps consumers prevent fraud, stop scammers in their tracks, improve marketing efforts to reach the right customers at the right time, keep their kids safe from unidentified callers, and stay safe online whether its online dating, or online shopping. We are looking forward to helping you with any question or request you have. If you would like to cancel your membership it's as simple as emailing our support team at customerservice@whoeasy.com. We look forward to hearing from you!

Sincerely,
WhoEasy Customer Support
customerservice@whoeasy.com
View full review
Reason of review:
Problems with payment
Loss:
$19
Anonymous

Billed after i had cancelled

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I canceled the same day and received a bill and was told i had only cancelled the phone portion not the email portion. I thought cancel my account meant all....

guess not I called and asked to speak to a supervisor, but was told the same from them. I am very disappointed with the quality of the look up, as it gave no more data then you could get from a regular reverse look up for free and of the customer service provided when i had trouble with the cancellation.

I would not recommend this company to anyone they are a scam and need to have there scam brought out in the open. Please don't use them and make sure that you are very clear when canceling your account.

Whoeasy Reply:
We are always thankful for your feedback and appreciate your thoughts. WhoEasy helps our customers find out more information on scammers, fraudsters and unknown callers or emailers. After reviewing your feedback and account information it looks like you were able to identify your account and resolve your request with our support team. If you have any additional requests or would like to provide us additional information so that we could help with your inquiry please feel free to contact us anytime at customerservice@whoeasy.com.

Sincerely,
WhoEasy Customer Support
customerservice@whoeasy.com
View full review
Reason of review:
Poor customer service
Loss:
$16
Preferred solution:

Full refund

3 comments
Guest

What's their phone number. They are doing that to me. I'm so upset

Guest

What's their phone number. They are doing that to me. I'm so upset

Guest

What phone number u call I need to call it

View more comments (2)

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